We are specialists in training and coaching in the science of conversation and communication. Our neuroscience based approach aims to help you understand how and why people think, make decisions and behave – behavioural insights.
Drawing on current thinking to support traditional models and theories we offer a totally new approach to individual and team development having constructed a basis for offering insights into peoples’ varied, and often biased, thinking.
By understanding the concept of heuristics* as a driver of decisions, we are able to adapt our management, leadership and motivation skills for maximum impact.
Using our unique but simple framework based in neuroscience we will train your employees how to:
- Build trust and relationships.
- Improve employee engagement so increasing performance and outputs.
- Embed positive behavioural change throughout your organisation.
This will have the added impact of reducing the potential for conflict and confusion.
We only focus on communication and conversation skills training and coaching based on in depth research into psychology and neuroscience.
For optimum learning and embedding so creating behavioural change rather than just ‘upskilling’ we offer post workshop coaching – both 1:1 and team.
Conflict resolution / delivering difficult messages team building / training & coaching.
Gaining new clients / closing that deal / increasing your turnover.
THE SCIENCE OF COMMUNICATION
Such a crucial skill. In an increasingly diverse workplace the potential for miscommunication and misunderstanding is greater than ever.
How well do your employees communicate?
How does your organisation interact with Millennials so used to communicating via technology for example?
Are those Millennials and Baby Boomers/Generation X groups really saying the same thing? Research shows that 95% of the workforce admits to having used technology to communicate rather than engage verbally or face to face.
How culturally aware and sensitive is your organisation?
Our unique culturally neutral model will give you the foundation for any sensitive communication you may need to undertake.
What is the gender make up of your organisation?
Does everyone have a voice when and where they should?
Are your Introverts (the group who very often have a very powerful message to share, but lack the confidence and ‘voice’ to convey it) comfortable with communicating at all times?
We will give you a greater understanding of the impact of your words and behaviours on others, both consciously and subconsciously.
At ICD we have the tools and techniques to enable you to embed a new culture within your organisation...
... A culture that will be able to move toward your vision together.